Managing Conflict in the Workplace

When

1/29/20 2:00 pm EST

Our Customer Assurance Pledge

If this webinar fails to meet your needs, we will refund 100% of your tuition – no hassles, no questions asked.

Event Description

Defusing Crises and Enthusing Your Team

Conflict at work is inevitable. How you handle it makes the difference between success and failure.

Do you confront or avoid conflict? How do you provide and receive criticism? How do you hold a difficult conversation?

Effective leadership is marked by the ability to manage conflict effectively. In this 90-minute webinar training you will learn valuable skills including a variety of conflict resolution styles and problem-solving techniques.

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Susan Schoenfeld has over 20 years of corporate experience as a Professional Development Director, Consultant and Training Manager. She presents management and presentation skills seminars to Fortune 500 companies, law firms and numerous associations. She teaches Public Speaking at several universities and coaches individuals and executives on presentation and communication skills.

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Key Objectives

How to accept rather than avoid conflict
Adapting your personality type to the right approach to conflict
What you must avoid when handling conflict

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Your Learning Includes

Conflict Resolution Skills
How to Provide Constructive Feedback
How to Recognize Conflict Resolution Styles
Steps in Writing a Conflict Resolution Plan
Ways to improve your listening skills
Dealing with Difficult People and engaging in difficult conversations
Q&A with your trainer